Strategic Link Consulting · 1 week ago
Director IT Infrastructure & Operations
Kennesaw, GA
Full-time
Onsite
Mid, Senior Level
5+ years expStrategic Link Consulting is seeking a Director of IT Infrastructure & Operations to lead the strategy, planning, and execution of core IT infrastructure and operational services. This role involves mentoring teams, managing critical systems, and ensuring the reliability and security of technology platforms to meet business objectives.
AdvertisingInformation TechnologyLead ManagementMarketing
Responsibilities
Develop and execute a comprehensive, multi-year IT Infrastructure and Operations strategy and technology roadmap, ensuring alignment with SLC's overall business strategy and financial goals
Define, implement, and oversee SMART (Specific, Measurable, Attainable, Relevant, Time-based) metrics and KPIs for availability, performance, security, and cost-effectiveness across all infrastructure domains
Guide business and IT leadership in making balanced investment decisions, managing the operational and capital planning processes, and negotiating resource allocation for strategic projects
Ensure proactive and strategic capacity planning for all key systems (hardware, software, storage, and networking) to support anticipated business growth and peak demand
Continuously benchmark existing IT systems against industry best practices and emerging technologies, providing data-driven recommendations for process and system modernization
Manage, mentor, and develop the Infrastructure and Operations staff, fostering a highly skilled, cross-functional, and resilient team through effective recruitment, supervision, performance evaluation, and professional development
Direct all operational activities for mission-critical systems, including the enterprise-wide application (e.g., "Tran") that supports loan processing and client servicing, ensuring high availability, integrity, and performance
Oversee the successful provisioning and maintenance of all enterprise services, including LAN/WAN, cloud connectivity, network security, database systems, and disaster recovery
Implement and manage advanced proactive monitoring tools to ensure system reliability. Establish robust processes for incident management, root cause analysis, and problem resolution to minimize downtime and recurring issues
Evaluate, select, and manage relationships with key technology vendors, services, hardware, and software providers, ensuring high-quality service delivery and favorable contract terms
Lead efforts to re-engineer infrastructure processes and support models to ensure continuous alignment with evolving business requirements, tactical plans, and the strategic vision
Partner with the Information Security team to ensure all infrastructure components adhere to established security policies, compliance requirements, and best-practice hardening standards
Assess emerging technology and business trends (e.g., hybrid cloud, automation) to deliver cost-effective and innovative solutions that support strategic and operational business plans
Oversee and enforce IT Asset and Configuration Management Database (CMDB) processes and procedures to maintain accurate and reliable inventory data
Qualification
Required
Exceptional Leadership: Proven ability to inspire, manage, and scale high-performing technical teams. Demonstrates strong motivation, influence, and acceptance of feedback
Strategic & Critical Thinking: Ability to use logic and reasoning to identify alternative solutions, make timely and sound judgments, and develop strategies that drive long-term business value
Advanced Analytical & Problem-Solving Skills: Exceptional troubleshooting skills with the ability to diagnose complex system issues, identify root causes, and develop effective, long-term solutions
Project & Organizational Management: Strong organizational skills with a proven track record of coordinating complex projects, managing timelines, prioritizing tasks, and effectively communicating progress to stakeholders
Communication & Influence: Excellent oral and written communication skills, with the ability to effectively translate technical information for senior management and non-technical user communities
Education: Bachelor's Degree required, preferably in Information Systems, Information Technology, Computer Science, or a related Engineering discipline
Infrastructure Leadership: Minimum 5+ years of progressive experience leading, mentoring, and managing network, cloud, systems, and/or database engineering teams within an enterprise or service provider environment
Technical Depth: 5+ years of hands-on or supervisory experience with complex enterprise network, virtualization, and public cloud environments
Architecture Experience: Minimum 3+ years of experience in IT Infrastructure Architecture design and planning
Knowledge: Strong practical knowledge of IT Service Management principles, specifically IT Asset Management and CMDB processes and procedures, and experience working within ITIL or similar service management frameworks
Company
Strategic Link Consulting
Strategic Link is a fintech innovator that responds rapidly to technological and economic trends with back-end solutions that maximize clients’ returns.
51-200 employees
H1B Sponsorship
Strategic Link Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
James Whatley
Chief Executive Officer
Don McCollum
Chief Technology Officer
Company data provided by crunchbase