Persona · 2 weeks ago
Head of Tech Ops
San Francisco, CA
Full-time
Hybrid
Director/Executive
$190K/yr - $250K/yr
8+ years expPersona is a configurable identity platform built for businesses in a digital-first world. They are seeking a strategic, hands-on Head of TechOps to lead their TechOps Team, manage their corporate SaaS ecosystem, and ensure employees have secure, reliable tools to work effectively.
Cyber SecurityFraud DetectionIdentity ManagementInformation TechnologySaaS
Responsibilities
Lead and grow the IT organization, setting strategy, roadmap, and operational standards
Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation
Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet
Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high-quality A/V and hybrid meeting experiences
Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality
Partner closely with Security to maintain secure-by-default systems, support audits, and strengthen endpoint, access, and incident readiness
Qualification
Required
8+ years of experience in IT, with deep familiarity supporting fast-paced, cloud-based organizations
3+ years of people management experience, including hiring, coaching, and leading high-performing teams
Demonstrated success managing a complex portfolio of SaaS applications and architecting integrated, scalable internal tooling
Expertise with modern identity providers (Okta, Entra) and lifecycle automation
Strong experience with MDM solutions (Jamf, Kandji, Intune) and macOS fleet operations
Proficiency in administering Google Workspace, Slack, and/or Microsoft 365 at scale
Experience building and supporting A/V systems across multiple offices and a distributed workforce
Strong understanding of IT security fundamentals and collaboration with Security teams
Benefits
Medical
Dental
Vision
3% 401(k) contribution
Unlimited PTO
Quarterly mental health days
Family planning benefits
Professional development stipend
Wellness benefits
Company
Persona
Persona is an identity verification and management platform that enables businesses to automate and streamline their verification processes.
201-500 employees
H1B Sponsorship
Persona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$417.5MKey Investors
Founders FundIndex VenturesCoatue
2025-04-30Series D· $200M
2021-09-15Series C· $150M
2021-05-04Series B· $50M
Leadership Team
Rick Song
Co-Founder & CEO
Charles Yeh
Co-Founder & CTO
Recent News
2026-01-08
Index Ventures
2025-12-30
Company data provided by crunchbase