Cognex Corporation · 12 hours ago
Senior Field Service Engineer
Texas, United States
Full-time
Hybrid
Mid, Senior Level
$49K/yr - $146K/yr
4+ years expCognex Corporation is a leading global player in industrial machine vision, committed to fostering an inclusive work environment. The Senior Field Service Engineer will be responsible for on-site engineering assignments, customer interaction, and providing high-level training while ensuring operational quality and safety standards are maintained.
Industrial AutomationManufacturingSoftware
Hiring Manager
Christine Higgins
Responsibilities
Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings
Plan and subsequently perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design
Serve as the company’s first point of contact for the customer on administrative and technical matters for assigned projects. May be responsible for day-to-day coordination of Cognex’s resource and liaise with customer site manager
Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client
Provide high-level training or mentorship to new LFSE’s, LPI’s, LSP’s, and/or customers
Conduct ongoing assessment of partners to ensure expected standards and quality are maintained
Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed
Provide timely, detailed, and accurate reports on service work performed and product performance
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
Keep current with product technology; attend appropriate training courses when necessary
Qualification
Required
Demonstrated ability to independently complete technical analysis on complex systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment
Ability to handle difficult customer situations and has the proper discernment to escalate when necessary
Dedicated, focused and with an eye for detail relating to customer satisfaction
High-Level knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII)
Excellent time-management & pro-active communication skills
Ability to provide high-level telephone technical support to FSE's, LPI's, integrators, and end user customers
Demonstrate strong coaching and team leadership skills
Ability to multitask and work under pressure situations demonstrating a flexible work style
Independent self-starter and worker, as well as a conscientious team player
High-Level knowledge of logistics products, solutions, and software
High-Level knowledge of industrial controls, networking, and communications protocols
Strong CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is required
Availability to work evening and weekend hours or varying work patterns depending on market needs
Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role
Occasional international travel is possible to support global customers
Ability to work remotely proactively and productively, as well as within a team environment
Must possess English language proficiency as a minimum for the role
Valid Driver's License without restriction
Typically requires a minimum of 4-6 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments)
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company matching
Employer-paid disability
Family leave
Life insurance
Paid time off (including holidays)
Optional voluntary benefits
Recognition and wellness programs
Company
Cognex Corporation
For over 40 years, Cognex has been making advanced machine vision easy, paving the way for manufacturing and distribution companies to get faster, smarter, and more efficient through automation.
1001-5000 employees
H1B Sponsorship
Cognex Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (17)
2023 (23)
2022 (26)
2021 (20)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-07-28IPO
1982-01-01Seed
Leadership Team
Dennis Fehr
Chief Financial Officer
R
Reto Wyss
Vice President, AI Technology
Recent News
2026-01-13
2025-12-16
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