Apply on Employer Site

Truist · 3 weeks ago

Organizational Health & Teammate Experience Insights Survey Analyst

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Truist is a financial services company seeking a Data Survey & Insights Analyst. This role involves administering surveys, managing data quality, and providing insights that assist leaders in understanding enterprise health and teammate experiences.

BankingFinanceFinancial Services

No H1B

Responsibilities

Support the end-to-end administration of enterprise surveys (e.g. OHI, Teammate Experience, pulses, lifecycle surveys) and ad-hoc listening initiatives

Partner with platform vendors (e.g. Medallia) and internal partners (e.g., Technology, Data and Operations) to manage configurations, timelines, testing, and deployment readiness

Ensure data accuracy, proper user targeting, system integration, and timely delivery across all phases of survey life cycle

Maintain and enhance the survey calendar and manage coordination across multiple business and functional teams

Support the Survey Center of Excellence by developing and managing an enterprise survey intake process, including related guidelines and best practices, and engaging with lines of business to consult on approach, approval and governance processes, and provide effective challenge when necessary

Analyze quantitative and qualitative data from surveys and qualitative listening forums and platforms to deliver clear, compelling insights and summary reports

Build and manage dashboards scorecards and visualization through embedded survey platform

Provide LOB's and functional teams with results in ways that support interpretation business relevance and performance

Track response trends, completion rates, and insights over time to monitor organizational health engagement and behavioral shifts

Incorporate insights across various listening tools and channels to provide a comprehensive view of teammate sentiment trends, including specific areas for improvement and action and noted strengths/improvements

Serve as a trusted resource for HR, LOB and Senior Leaders seeking to understand and act on survey and qualitative listening results

Partner with Organizational Health and Teammate Experience Directors and Program Leads, as well as Organizational Health and Teammate Experience Program Design and Enablement Manager to deliver training, office hours, toolkits, and FAQ materials to build internal capabilities

Support governance protocols, educate users on proper survey usage, and help reinforce behavioral science-based best practices

Provide internal stakeholders and process owners, with usable data to assist in turning insights into action

Protect confidentiality and ethical standards in teammate data handling and reporting

Ensure compliance with internal data, privacy, risk, and regulatory standards

Maintain data dictionaries, metrics definitions, and survey taxonomy to ensure consistency across programs

Regularly work with BURE, HR, Risk and Ethics partners to provide actionable insights and maintain appropriate communications, disclosures, and process documentation

Qualification

Survey administrationData analysisSurvey platformsExcel skillsOrganizational behaviorStatistical methodsAttention to detailCommunication skillsCollaboration