Autodesk · 23 hours ago
Technical Support Specialist
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
$53K/yr - $92K/yr
1+ years expAutodesk is a company that creates innovative software for various industries, helping innovators turn their ideas into reality. The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Construction Cloud products, while also contributing to knowledge-building within the support organization.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Investigate Tier II customer escalations by reproducing issues and validating expected behavior
Analyze logs, workflows, and system interactions to isolate root causes
Surface defect trends and product gaps with clear reproduction steps
Maintain accurate and complete case documentation
Provide clear, empathetic, and structured communication throughout the case lifecycle
Translate technical findings into user-friendly explanations
Own customer engagement and expectation management
Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
Participate in case review sessions and feedback loops
Support Senior Technical Support Specialists during complex investigations
Contribute to troubleshooting guides, KB articles, and internal documentation
Identify knowledge gaps and share insights from recurring case themes
Participate in technical enablement sessions and onboarding support
Identify workflow or developer-support improvements based on debugging patterns
Participate in tooling evaluations and process improvement initiatives
Qualification
Required
1–3 years in technical support or SaaS troubleshooting
Strong analytical and debugging skills across cloud or mobile platforms
Experience with CRM/issue tracking tools such as Salesforce or Jira
Excellent written and verbal communication skills
Preferred
Familiarity with Autodesk Construction Cloud products
Experience supporting Web, iOS, or Android applications
Experience mentoring peers or contributing to enablement content
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
Venture Capital Journal
2026-01-07
Private Capital Journal
2026-01-07
Company data provided by crunchbase