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EveryAge · 3 weeks ago

IT Service Desk Technician

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

EveryAge is an industry leader among not-for-profit senior living communities serving over 2100 older adults. They are seeking an IT Service Desk Technician to provide exceptional first-level IT support both remotely and onsite across multiple facilities in central North Carolina.

Elder CareHealth CareRetirement

Responsibilities

Manage user account creation and termination

Provide technical support for software, laptops, smartphones, telephones, printers, and AV conferencing systems

Diagnose and resolve issues remotely and onsite, communicating solutions clearly and professionally

Install and configure hardware and software; offer desk-side assistance as needed

Document all support activities in the help desk system

Perform related tasks as required

Works as part of the IT Support Team, providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion

Respond to IT Service Desk requests via telephone, email, remote access, and in- person

Tracks all end-user support activities through the IT Department’s work order system

Supports and maintains user account information including rights, security and systems groups for software and vendor programs

Monitors and enforces corporate data integrity and security policy

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and software, e-mail, Internet, Wi-Fi and local-area network access problems

Delivers, tags, and configures end-user laptop/desktop/cell phone hardware, software, and peripherals as needed and assigned

Develop and maintain an advanced level of proficiency with software and hardware in use

Work independently to research and resolve complex technical issues

Visit remote offices to provide onsite assistance and inventory tasks as needed. Occasional overnight travel required

Relies on experience and judgment to plan and accomplish goals

Continuing education required to build technical skills

Qualification

IT support experienceWindows Server knowledgeActive DirectoryTCP/IP networkingMicrosoft Office 365Technical problem solvingMobile device managementCommunication skills

Required

Excellent oral and written communication skills

At least two years' experience working in an IT support role, preferably in a health care environment

Must have basic knowledge of the Windows Server and desktop operating systems, Active Directory, DNS, Microsoft Office Desktop and Office 365 Cloud application, desktop/laptop hardware, mobile devices

Knowledge of TCP/IP networking fundamentals

Must be able to lift and carry 25 pounds