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Cox Enterprises · 1 month ago

Director, Vendor Performance Management (Cox Automotive Fleet Client Solutions and Delivery)

United States

Full-time

Remote

Director/Executive

$132K/yr - $219K/yr

10+ years exp

Cox Automotive is a leading company in the automotive industry, focused on transforming the way the world buys, owns, and sells cars. The Director, Vendor Performance Management will lead the strategic development and operational execution of the Service Provider Network, ensuring compliance and delivering exceptional client experiences.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Define and execute the long-term vision for SPN operations, aligning with broader organizational goals

Lead transformation initiatives to evolve SPN into a high-growth, scalable model using proprietary fleet technology and automated service platforms

Serve as the executive sponsor for service provider advocacy, representing the voice of the provider at the highest levels of the organization

Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, and compliance requirements

Regularly assess service provider performance using data-driven analytics, customer feedback, and operational metrics; identify underperforming vendors and initiate corrective action plans

Facilitate quarterly and annual performance reviews with service providers, ensuring alignment with organizational goals and continuous improvement initiatives

Recognize and reward high-performing service providers, fostering a culture of excellence and partnership across the network

Oversee day-to-day SPN operations including vendor onboarding, insurance compliance, dispute resolution, and service delivery

Collaborate with internal teams (Product, Sales, Finance, Customer Care) to ensure seamless integration and execution of SPN services

Lead resolution of complex vendor issues, ensuring root cause analysis and sustainable solutions

Act as a trusted advisor to business executives and external partners, driving by-in and strategic alignment

Manage and mentor a team of SPN specialists and operational staff, fostering a culture of innovation, accountability, and continuous improvement

Oversee budget planning and resource allocation for SPN operations

Ensure profitability and operational efficiency across legacy and new service provider engagements

All other duties as assigned

Qualification

Vendor managementProcess improvementOperational excellenceChange managementExecutive communicationNegotiation skillsRelationship buildingDynamic environment adaptabilityData-driven analyticsLeadership experienceTeam management

Required

Bachelor's degree in a related discipline and 10 years' experience in a related field (fleet maintenance, fleet services, etc.). The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience in a related field; or 14 years' experience in a related field

5+ years' experience in a management or leadership role

Proven track record in scaling vender networks, management compliance, and leading cross-functional teams

Expertise in process improvement, operational excellence, and change management

Strong executive communication, negotiation, and relationship-building skills

Demonstrated ability to thrive in a dynamic, fast-paced environment