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KEYENCE CORPORATION · 3 weeks ago

Entry-Level Client Service Specialist

Itasca, IL

Full-time

Hybrid

New Grad, Entry Level

$50K/yr - $63K/yr

KEYENCE CORPORATION is a global leader in factory automation and quality assurance solutions, seeking a Client Service Specialist to deliver exceptional support to customers. In this role, you will manage purchase orders, communicate with customers, and ensure a seamless experience while adhering to established workflows.

AutomotiveInformation TechnologyLogisticsManufacturingSoftware

Comp. & Benefits

Responsibilities

Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems

Communicate proactively with customers and product specialists to ensure smooth order processing

Follow up on requests through completion with accuracy and efficiency

Identify and resolve customer inquiries promptly

Route incoming calls to the appropriate product specialist or team

Adhere to established workflows while suggesting improvements for efficiency

Report inefficiencies to enhance customer experience

Qualification

Microsoft OfficeAttention to detailProblem-solvingCustomer service experienceMultitaskingTyping speedTeam player

Required

Bachelor's degree or higher

Proficiency in Microsoft Office (Excel, Outlook)

Strong attention to detail and problem-solving skills

Ability to multitask with urgency in a fast-paced environment

Friendly, flexible, and collaborative team player

Ability to type at least 50 WPM

High-speed internet access for hybrid work schedule

Attendance at annual department conference required

Preferred

Previous administrative or customer service experience is a plus

Benefits

Medical

Dental

Vision

401K match

~4 weeks PTO in first full year

Company

KEYENCE CORPORATION

Glassdoor3.8

KEYENCE is a worldwide leader in the development and manufacturing of factory automation equipment ranging from automation sensors, measuring instruments, vision systems, laser markers and digital microscopes.

Founded in 1974