The J.M. Smucker Co. · 23 hours ago
Senior Analyst, IS Support Services
Buffalo, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $86K/yr
2+ years expThe J.M. Smucker Co. is seeking a Senior Analyst for their IS Support Services team. This role involves providing technical support to users, diagnosing hardware and software issues, and managing vendor relationships while ensuring effective service delivery.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)
Provide Tier I & Tier II support for Microsoft O365, desktop operating systems, printer, and software to end-users
Provide Tier 1 & Tier II troubleshooting support for network, phone, and server issues
Image, configure and deploy PCs in an enterprise environment
Deploy and repair local and network printers
Install and configure software applications
Provision accounts in multiple SOX applications
Ensures root cause is understood, documented, and creates a plan to address
Thinks creatively and develops solutions for moderately complex issues
Serves as an internal escalation path to the Support Services team
Provide after-hours support as needed
Document (create/update) Standard Operating Procedures (SOP’s)
Execute projects as directed by site and corporate leaders
Maintain infrastructure and reinforce corporate standards across site locations
Work with and supervise vendors within the terms of their contracts
Qualification
Required
2+ years in a Help Desk or support position
Strong customer service skills
High attention to detail
Team player
Strong people skills and an aptitude for problem solving
Strong ability to prioritize tasks
Creative thinking
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments
Demonstrates leadership in enhancements/projects
Skilled in the Microsoft Office Applications
Basic PowerShell knowledge
Preferred
Knowledge of the ServiceNow Platform
Knowledge of the Genesys phone system
Project management and budgetary experience
Benefits
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
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