Gaming T2 Tickets CS and Content Moderation - Russian 12/2025 jobs in United States
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ModSquad ยท 3 weeks ago

Gaming T2 Tickets CS and Content Moderation - Russian 12/2025

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ModSquad is a company that provides customer support and content moderation services. They are seeking a Gaming T2 Tickets CS and Content Moderation specialist who will handle content moderation duties and Tier 2 customer support ticket handling, focusing on in-game chat and user-generated content.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Moderating in-game chat and user-generated content
Reviewing player reports for policy violations
Managing content escalation queues
Applying appropriate behavior labels, disciplinary actions, and durations using a defined decision matrix
Collaborating closely with Tier 2 moderators and leadership on complex or sensitive cases
Handling Tier 2 CS tickets unrelated to moderation, such as:
Account access and login issues
Gameplay, feature, or technical support inquiries
In-game purchase, billing, and entitlement issues
Bug reports and issue reproduction
Reviewing account details and system logs to diagnose and resolve player issues
Providing clear, professional, and empathetic responses aligned with CS guidelines
Escalating unresolved technical or account-related issues to appropriate internal teams
Accurately documenting ticket resolutions and outcomes

Qualification

Tier 2 Customer SupportRussian speakerProfessional proficiency in EnglishJudgment skillsHigh-focus moderation tasksHigh-exposure content environments

Required

Russian speaker (required)
Professional proficiency in English
Experience with Tier 1 silent moderation
Strong judgment and decision-making skills
Ability to switch between high-focus moderation tasks and customer-facing support work
Comfortable working in high-exposure content environments

Preferred

Prior experience with Tier 2 Customer Support

Company

ModSquad

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ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

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Amy Pritchard
CEO
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David Wohlwend
Senior Vice President of Finance and Accounting
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Company data provided by crunchbase