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Zurich North America · 2 days ago

Senior Claims Administrator

Schaumburg, IL

Full-time

Hybrid

Mid, Senior Level

$20.38/hr - $28.02/hr

3+ years exp

Zurich North America is currently looking for a Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative responsibilities for the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Hiring Manager

Michael Marzano

Responsibilities

Monitors and audits administrative tasks by reviewing work performed to improve overall quality

Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork

Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members

Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements

Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy

Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to business partners and escalates inquiries appropriately

Applies knowledge of complex operational best practices and procedures to daily activities

Identifies and resolves problems by referring to procedural documentation and reference materials

Provides prompt, courteous, and high-quality work in response to management direction

Other administrative tasks, as assigned