Harris Beach Murtha · 15 hours ago
Technical Support Specialist (Help Desk)
Albany, NY
Full-time
Hybrid
Mid Level
3+ years expHarris Beach Murtha is an innovative law firm with a long-standing history of success, seeking a Technical Support Specialist to join their Information Technology Team. The role involves providing technical support to users, troubleshooting systems, and maintaining the firm’s technology infrastructure.
Intellectual PropertyLegalProfessional Services
Responsibilities
Provide technical support by phone, in person, and in writing
Assist users with software and hardware issues, including escalated support requests
Configure, install, test, and deploy systems and applications
Troubleshoot server and network issues, including Office 365 and Microsoft Server environments
Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations
Maintain accurate records of support interactions and recurring issues
Prepare user reference materials and provide training on new or unfamiliar systems
Travel between offices when needed
Qualification
Required
3+ years of experience in IT support, including network, customer, and systems support
Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex
Familiarity with Citrix or other remote access technologies
Strong troubleshooting skills across a variety of systems and technologies
Excellent client service, communication, and listening skills
Exhibit the ability to be a self-starter who is motivated, flexible, and shows initiative
Have exceptional verbal and written communication skills
Believe in the firm's core values: integrity, respect, accountability, ingenuity, teamwork, and inclusion and engagement
Enjoy working with diverse personalities within various levels of the firm
Are comfortable working in the office three days each week, after training
Preferred
A college degree or certification in IT or Computer Science
Company
Harris Beach Murtha
Harris Beach Murtha offers legal services in intellectual property, data privacy, estate planning, and business law.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Hartford Business Journal
2026-01-03
Hartford Business Journal
2026-01-03
Rochester Business Journal
2025-12-27
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