STARRY · 1 month ago
PRN Client Services Specialist - Killeen
Killeen, TX
Part-time
Onsite
New Grad, Entry LevelSTARRY is a nonprofit organization dedicated to providing accessible and impactful human services. The Client Services Specialist role focuses on ensuring high-quality care for clients by managing intake processes, supporting service navigation, and maintaining operational continuity.
Non-profit Organization Management
Responsibilities
Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log
Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care
Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys
Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions
Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability
Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care
Conduct follow-ups with clients to ensure that provided resources were appropriate and effective
Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward
Conduct periodic audits of referral partners across STARRY’s 31-county service area to ensure all community leads remain active and accurate
Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards
Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement
Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY
Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation
Assign and schedule client appointments to maximize provider capacity
Assess for client safety and provide de-escalation or crisis support in the office environment
Participate in weekly team meetings and in-person meetings as needed
Communicate effectively to ensure a successful overall client experience
Qualification
Required
Education: Bachelor's Degree preferred
Experience: Prior experience in crisis support and administrative assistant roles
Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders
Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR
Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements
Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment
Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region
Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment
Company
STARRY
STARRY's diverse staff nurtures children, strengthens families, and restores hope through no-cost family counseling, fatherhood, and family preservation services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Singleton
Chief Executive Officer
Company data provided by crunchbase