Allergan Aesthetics, an AbbVie Company · 1 month ago
Supervisor, Insurance Analyst
North Chicago, IL
Full-time
Onsite
Mid, Senior Level
$64K/yr - $122K/yr
3+ years expAbbVie is a company focused on discovering and delivering innovative medicines and solutions for serious health issues. The Supervisor, Insurance Analyst is responsible for leading the Insurance Analyst team, ensuring smooth operations, and providing excellent customer service while managing performance metrics and workflow.
BeautyManufacturingPharmaceuticalWellness
Responsibilities
Supervise and oversee insurance analysts responsible for verifying new patient insurance benefits and handling claim rejections. Work proactively with staff and cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization, and denied coverage requests to ensure patient care
Partner with Leads to monitor work flow and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner
Monitor calls and perform case reviews to ensure accuracy of information, adherence to policies, and excellent customer service. Provide additional coaching and training to individuals as needed. Meet regularly with direct reports to provide direct feedback on their performance and progress against goals. Responsible for writing and communicating performance reviews
Perform administrative tasks such as work hour scheduling, attendance monitoring and counseling, vacation request scheduling, and overtime scheduling. Participate in the hiring process and handle all employee issues for their direct reports
Use effective coaching and management techniques to maintain a highly motivated and interactive work staff
Meet or exceed department standards relative to performance metrics. Take responsibility and accountability for the day-to-day execution of tasks and is responsible for providing periodic progress reports on goals and metrics. Provide activity metrics, status updates, and local payor intelligence information to management per established guidelines. Elevate issues as appropriate
Consistently build and maintain collaborative relationships cross-functionally to ensure a seamless customer experience for patients and physicians
Identify process improvements to increase operational efficiencies and develop action plan for execution. Assist with the implementation of new projects and products within the Pharmacy
Understand and comply with all required training, including adherence to applicable federal, state, and local pharmacy laws, HIPAA and privacy policies and guidelines, and the policies and procedures of the business
Perform additional tasks, activities, and projects as deemed necessary by management
Qualification
Required
Bachelor's degree or Associate Degree in health sciences or business preferred. Comparable or relevant experience will be considered
3-5 years of experience in the healthcare industry with knowledge in reimbursement, billing, prior authorization, appeals, and specialty pharmacy operations
1-2 years supervisory experience in a call center, large physician, managed care, or healthcare insurance setting desired
Demonstrated strong, accurate technical skills. Must be detail oriented. Must have a thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations
Proven leadership and coaching skills. Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy
Must have professional written and verbal communication skills to interact with and build and maintain relationships with all levels of the organization. Must maintain a positive service image at all times even when dealing with challenging issues and unsatisfied customers
Proven organizational, time management, and problem solving skills, elevating to management when appropriate
Skilled with the use of the Microsoft Office suite and the ability to use and effectively learn and navigate other computer systems
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Company
Allergan Aesthetics, an AbbVie Company
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicole Mowad-Nassar
Senior Vice President, AbbVie and President, Global Allergan Aesthetics
Recent News
2025-12-04
Company data provided by crunchbase