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Innova Market Insights · 1 week ago

Customer Success Analyst

Chicago, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Innova Market Insights is a global leader in market intelligence and business information serving the food and beverage industry. They are seeking a Customer Success Analyst to support Account Managers by providing client enablement and platform support, ensuring clients receive timely and accurate assistance in using their platform effectively.

Food and BeverageFood DeliveryFood Processing

Responsibilities

Use Innova’s database to conduct structured analyses and extract valuable insights in response to client questions and support requests

Translate data and insights into high-quality presentations and materials, following corporate guidelines and standardized formats

Support Account Managers by preparing analyses and decks for client meetings, trainings, and ongoing service delivery

Join client calls alongside Account Managers to support platform usage, answer questions, and help address day-to-day client needs

Deliver client trainings and demonstrations to ensure effective platform adoption and understanding

Ensure client requests are handled efficiently and in line with the agreed service level

Coordinate closely with Account Managers to prioritize requests and ensure the client service plan is consistently executed

Manage and track client requests, follow-ups, and deliverables to ensure timely completion

Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients

Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively

Qualification

Analytical skillsClient interactionData presentationCustomer success experienceTechnical aptitudeService mindsetFMCG knowledgeCommunication skillsOrganizational skills

Required

Bachelor's degree in Business, Data Science, Food Science, or a related field

Minimum of 2 years' experience in a customer support, customer success, or analyst role, preferably within market insights, data, SaaS, or the food industry

Strong analytical and technical aptitude, with the ability to quickly learn new software tools

Clear and professional communication skills, with the ability to explain data and concepts in a practical, client-friendly way

Highly organized, detail-oriented, and comfortable managing multiple requests simultaneously

Strong service mindset and motivation to support clients and internal stakeholders