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Major League Baseball (MLB) · 1 day ago

Director, Product - MLB Ballpark App

Boulder, CO

Full-time

Onsite

Director/Executive

$175K/yr - $225K/yr

7+ years exp

Major League Baseball (MLB) is on a mission to enhance the fan experience by integrating technology into the ballpark environment. The Director, Product - MLB Ballpark App will lead product strategy and execution, working with various teams to develop and prioritize features that enhance fan engagement and streamline operations.

AssociationBaseballSportsSports Leagues and Teams

H1B Sponsor Likely

Responsibilities

Translate MLB’s ballpark experience vision, mission, and strategy into the Ballpark app’s tactical product roadmap

Translate high-level goals and priorities into clear, actionable product plans against which teams can execute

Own roadmap development and ongoing prioritization, balancing strategic initiatives with operational needs and in-season demands

Oversee the implementation of fan-facing features across ticketing, stadium access, mobile commerce, in-venue experiences, and personalization—ensuring a seamless fan journey from anticipation to attendance to post-game reflection, across digital, physical, and emotional touch points

Partner closely with User Research, Product Design, Software Engineering, and Product & Ticketing Operations to scope work, sequence delivery, and ensure consistent, high-quality execution that aligns with MLB season deadlines and key milestones

Define success metrics, monitor performance, and use data, insights, and fan feedback to guide iteration and optimization

Work in conjunction with Product & Ticketing Operations to collaborate with MLB Clubs, internal MLB stakeholders, and third party vendor partners to align requirements, manage dependencies, and deliver scalable solutions across all 30 ballparks

Identify tradeoffs and make informed decisions or escalate informed recommendations that balance fan impact, technical constraints, quality, security, Club requests, and business priorities

Lead and develop a team of product managers, setting clear expectations around execution rigor, accountability, communication, and collaboration

Develop and mentor Product Managers through regular coaching, clear career pathways, and effective performance management to build a high-performing, growth-oriented team. Create individualized development plans, provide actionable feedback, cultivate strong product talent, foster a culture of learning and ensure the team’s long-term success

Support live gameday operations and post-launch reviews, ensuring learnings are fed back into future product roadmap decisions

Qualification

Product managementMobile product managementDigital ticketingData-driven mindsetPassion for sportsLeadership skillsCommunication skillsCollaboration skills

Required

7+ years of product management experience, with at least 4 years leading teams

Proven track record managing consumer-facing mobile products at scale

Strong acumen of digital ticketing, mobile payments, or fan engagement technologies

Data-driven mindset with a passion for improving fan experiences

Exceptional leadership, communication, and collaboration skills

A love for sports, entertainment, and creating memorable fan experiences

Benefits

Competitive Benefits Package

Company 401K Contribution

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Pet Insurance

Company

Major League Baseball (MLB)

Glassdoor3.8

Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S.

Founded in 2000

New York, New York, USA

1001-5000 employees

https://www.mlb.com

H1B Sponsorship

Major League Baseball (MLB) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (2)

2022 (1)

2020 (1)