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TeamViewer · 23 hours ago

SaaS Implementation Consultant (East Coast, USA)

United States

Full-time

Hybrid

Mid, Senior Level

3+ years exp

TeamViewer is the leader in remote connectivity software, and they are seeking a SaaS Implementation Consultant to lead technical discovery and design workshops with enterprise customers. The role involves serving as a subject matter expert, architecting custom solutions, and collaborating with internal teams to ensure successful implementation and customer satisfaction.

Cloud ComputingCollaborationMobileSoftware

No H1B

Responsibilities

Technical Solution Leadership: Serve as a subject matter expert on our software solutions, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value

Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey

Solution Design & Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments

Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals

Market & Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements

Qualification

Architectural ExpertiseEnterprise AcumenTechnical SkillsProfessional ExperienceCommunication & InfluenceProblem-Solving & CollaborationServiceNow ConfigurationFluency in English

Required

Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts

Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration

In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges

Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences

Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential

A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach

Fluency in English is required; additional language skills are a plus

Up to 25% travel requirement (domestic & international)