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Frost Orthodontics · 2 hours ago

Practice Manager

Mesa, Arizona, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Frost Orthodontics is seeking a Practice Manager to coordinate and manage all administrative and clinic functions. This role is critical in ensuring efficient patient scheduling, maintaining supplies, and training team members to provide exceptional patient care.

ConsultingDentalHealth Care

Responsibilities

Optimize the efficiencies of the office to better serve our patients through building the team and ensuring team members receive the proper training and have the necessary skills and information to be successful

Provide an exceptional patient experience by ensuring clinical schedule is flowing efficiently, both in terms of the scheduling of patients and supporting team members and monitoring patient time

Facilitate the staffing needs of the team, including recruitment and onboarding

Accountable for upholding the office to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures

Responsible for the operational readiness of the office, including staffing, supply availability, and ensuring dental equipment is working properly

Coach and train team members on updated procedures or changes in processes

Assessing the current talent and culture of team

Serve as the point of contact with supply representatives and service technicians; manage inventory within the assigned budgets

Provide insights for improving growth and development within the practice

Leverage existing Office Managers (where applicable) to ensure the success of site(s) within each practice

Qualification

Managerial ExperienceDental KnowledgeCustomer ServiceFinancial AcumenMicrosoft OfficeDependabilityCommunication SkillsTeam CollaborationAttention to DetailIntegrity

Required

2+ years of Managerial Experience

Exemplary customer service focus with excellent written and communication skills

Experience with Microsoft Word, Outlook, and Excel

Compassion for our patients, parents, and team members

Integrity, always doing the right thing

Dependability, reliable to be at work when scheduled

Attention to detail, able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

Must always conduct self in a professional manner and appearance

Proper telephone etiquette and information gathering skills

High School Diploma, GED or equivalent

Must be able to remain in a stationary position approximately 50% of the time

Frequently move about inside the office to access file cabinets, office machinery, etc. (approximately 50% of the time)

Finger dexterity is needed to access, enter, and retrieve such items as computer keyboards, phone, photocopiers, filing cabinet, and fax machines

Must be able to exchange accurate information in these situations through text and through email

Must be able to exchange accurate auditory information, as regularly communicates with patients, responsible parties, Doctors, and other staff members regarding inquiries about their financials, scheduling, and treatment

Exposure to moderate-loud noise levels and fast paced

Occasionally may be required to lift up to 30 lbs

Must be able to reach a height of at least 3 feet intermittently