Privia Health · 1 week ago
Manager, Care Advice Line
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expPrivia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems. The primary role of the Manager, Care Advice Line is to manage the team providing on-demand telephone-based care management services through a 24/7 Nurse Advice Line, aiming to reduce unnecessary visits to clinics and coordinate care across the healthcare delivery system.
Health CareHospitalInformation TechnologyManagement Information SystemsMedicalOutpatient CareWellness
Responsibilities
Day to day oversight and ongoing development of the CAL operations, staffing, metric achievement and QAIP ensuring a 24/7 platform
Handles inbound communications from patients who are seeking information about symptoms or care concerns
Conduct outbound communications for follow-up and care coordination
Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up
Assist with finding appropriate providers, community resources, care solutions and coordinate priority appointments
Record member data in Privia’s web-based medical record system and associated EMRs, or health portals
Research and dissimeniate information online and in Privia’s internal knowledge databases
Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues
Other related care management activities and projects as appropriate and needed (e.g. PVH support, close “gaps in care,” complex care plans, etc.)
Willing and able to: Master necessary tasks of the CAL to work autonomously sharing in the ongoing leadership, training and growth of the program
Directly work up to 80% of their workweek on nights, (between 12am-8am); every other weekend and 1/3 of the national holidays on average
Provide up to 10 hours/ week or 40 hours/ month, on average of on-call coverage being readily accessible and within 30 minutes of queue during those times
Coordinate PTO with other Lead(s) and Associate Director as able
Other duties as assigned
Qualification
Required
Registered Nurse (RN) with current resident compact licensure. License must be unencumbered and must have the ability to apply for nursing licensure in multiple states
Experience in a call center, triage position, consulting environment or like environment
Leadership experience
5+ years of recent clinical experience, with problem-solving and critical-thinking skills
Flexibility to provide overnight, weekend and/or holiday coverage on a rotating basis
Disease Management, Case Management, Utilization Review or Wellness experience
Without question, 'Exceptional Customer Service'
Strong computer skills. Internet savvy
Clear, confident communication and listening skills
Self -motivated and self-disciplined a must
Strong entrepreneurial spirit. A desire to work in a highly rewarding, rapidly growing, environment
Willingness to do what it takes to get the job done and make patients the number one priority
Able to thrive in a quiet, secure home office environment
Detailed-oriented, organized with the ability to work well in fast-paced work environment
Preferred
Masters, Advanced Degree and/or Professional Certification preferable
Case Manager or Wellness Coaching certification preferred
Benefits
Medical
Dental
Vision
Life
Pet insurance
401K
Paid time off
Other wellness programs
Company
Privia Health
Privia Health is a physician enablement company that provides technology and services to optimize the healthcare delivery experience.
501-1000 employees
H1B Sponsorship
Privia Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$591.5MKey Investors
Goldman SachsHealth Enterprise PartnersOxeon Partners
2021-11-18Post Ipo Secondary· $174M
2021-04-29IPO
2014-09-16Private Equity· $400M
Leadership Team
David Mountcastle
Chief Financial Officer
Corey Perdue
Partner
Recent News
Privia Health Group, Inc.
2025-11-07
2025-11-07
2025-11-07
Company data provided by crunchbase