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dentsu · 1 month ago

Solutions Manager, Strategic Partnerships

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

ICUC is the global leader in Social Media solutions for over 20 years. They are seeking a Solutions Manager, Strategic Partnerships to support client-facing technology service projects, acting as a bridge between clients, internal teams, and technology partners to enhance technology investments and drive results.

AdvertisingInformation ServicesMarketing

Responsibilities

Act as the primary technical and strategic advisor for technology services projects and opportunities

Partner with ICUC client success teams to understand client priorities and translate them into actionable platform strategies

Collaborate with technology partners to advocate for client needs and ensure alignment across all stakeholders

Lead discovery sessions and platform audits to assess current usage, identify opportunities for efficiency, and recommend enhancements

Provide best practices, thought leadership, and ongoing guidance to clients on how their technology platform can support their evolving business objectives

Support new implementations and ongoing managed services projects to ensure seamless execution and measurable outcomes

Collaborate with Client Success on client quarterly business reviews (QBRs) to identify opportunities for expansion and innovation

Stay up to date on platform updates, new features, and industry trends, ensuring ICUC remains ahead of the curve

Work closely with Sales and Client Success to support client pitches, renewals, and expansion opportunities

Qualification

Enterprise social media platformsClient managementTechnical problem-solvingCross-functional collaborationCommunication skillsConsultative skillsFluency in EnglishPresentation skills

Required

3+ years of experience in client management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape

Extensive training and hands-on experience with enterprise social media management platforms

Proven ability to design and implement advanced workflows, governance structures, and custom dashboards

Strong consultative skills with the ability to engage senior stakeholders, articulate business value, and foster trusted client relationships

Experience working across cross-functional teams (internal, clients, technology partners) to align on goals and outcomes

Excellent communication and presentation skills, capable of influencing stakeholders at all levels

Comfortable balancing technical problem-solving with client-facing relationship management

Willingness to undergo a Criminal Record Check as part of the pre-employment screening process

The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments

Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration

Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations

Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role