Webflow · 1 month ago
Technical Support Associate, Weekends (Australia)
United States
Full-time
Remote
Entry Level
AU$93K/yr - AU$104K/yr
1+ years expWebflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are seeking a Technical Support Associate to assist customers in resolving technical challenges and enhancing their experience with Webflow's platform.
CMSWeb DesignWeb Hosting
Responsibilities
Deliver consistently exceptional customer experiences to every Webflow user
Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction
Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services
Qualification
Required
Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat
Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge
Can quickly self-learn and adapt to evolving product features and digital tools
Possess a deep understanding of Webflow or similar web design tools
Apply analytical and critical thinking skills to technical troubleshooting
Work autonomously while being a creative and supportive team player
Practice radical candor to communicate clearly and solve problems creatively
Demonstrate strong written and verbal communication skills in English
Advocate for others such as customers and colleagues and aspire to build a career in customer support
Have experience working with Google Workspace, Slack, Zendesk, and Confluence
Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
Benefits
Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
Wellness for the whole you. Access to mental health resources, therapy and coaching.
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Company
Webflow
Webflow is a visual web design platform, CMS, and hosting provider for building production websites and prototypes. It is a sub-organization of Gitshock Finance.
501-1000 employees
H1B Sponsorship
Webflow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (8)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$334.9MKey Investors
Y Combinator Continuity FundAccel
2022-03-16Series C· $120M
2021-01-13Series B· $140M
2019-08-06Series A· $72M
Leadership Team
Linda Tong
Chief Executive Officer
Priya Kothari
Chief of Staff to the CEO
Recent News
TechAfrica News
2026-01-16
2026-01-09
Company data provided by crunchbase