Incident Manager / Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Innova Solutions · 2 weeks ago

Incident Manager / Engineer

positionRichmond, VA
timeContract
remoteOnsite
seniorityMid Level
money$30/hr - $34/hr

Innova Solutions is a global technology and business transformation firm, and they are seeking an Incident Manager/Engineer to manage enterprise-level incident management processes. The role involves utilizing IT service management principles and collaboration tools to ensure effective incident resolution and communication within the organization.

Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
check
H1B Sponsor Likelynote

Responsibilities

Proven experience in enterprise-level "Incident management"
Strong understanding of IT service management (ITSM) principles and practices and "Community Comm"
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)

Qualification

Incident ManagementIT Service ManagementCommunity CommunicationsTechnical SupportBanking/Finance domainAgile toolsMicrosoft OfficeProduction Support

Required

Proven experience in enterprise-level 'Incident management'
Strong understanding of IT service management (ITSM) principles and practices and 'Community Comm'
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
Incident Management
Community Communications
Technical Support
Banking/ Finance domain

Preferred

Agiletools(Jira)
MicrosoftOffice
Production Support

Benefits

Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)

Company

Innova Solutions

twittertwittertwitter
Glassdoor3.8
company-logo
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
dateFounded in 1998
location
Duluth, Georgia, USA
people-size10001+ employees
web-link
https://www.innovasolutions.com/

H1B Sponsorship

Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)

Funding

Current Stage
Late Stage
Total Funding
unknown
2012-01-01Private Equity

Leadership Team

R
Raj Sardana
Founder and CEO
linkedin
A
Atul Gambhir
Chief Information & Product Officer
linkedin

Recent News

EIN Presswire
Innova Solutions Launches AIFICIENT™: Closing AI Outcome Gap for Enterprises
2025-12-15
EIN Presswire
Growing at 16.8% CAGR | Open Source Services Market Reach USD 165.4 Billion by 2033 Globally
2025-08-01
Business Wire
2025 Research | Application Modernization Services Market Set to Double by 2029, Reaching USD 39.62 Billion - ResearchAndMarkets.com
2025-04-23
Company data provided by crunchbase