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RealManage · 1 week ago

Onsite HOA Administrative Assistant (Timmarron)

Southlake, TX

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

RealManage is a company specializing in the management of community associations with onsite staff, dedicated to providing exceptional lifestyle HOA management services. The Onsite Administrative Assistant will assist in the management of daily operations, ensuring professional services and customer satisfaction in alignment with the company's guiding principles.

Real Estate

Responsibilities

Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls

Responding to emails and voicemails as appropriate and assigning to the GM as needed

Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance

Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed

Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escalate to management as needed

Assist General Manager in distributing access cards and processing payments as needed

Alert General Manager concerning supplies needed prior to running out, order as needed

Process checks received onsite

Assist with additional projects or tasks as needed and directed by the Manager

Qualification

Customer serviceCommunication skillsTeamworkProblem-solvingTime management

Required