The Destination Knot · 1 month ago
Remote Customer Service Specialist – Hotel Bookings
United States
Full-time
Remote
New Grad, Entry Level
$30K/yr - $60K/yrDestination Knot is a company passionate about making travel seamless and memorable, specializing in tailored travel experiences for leisure clients. They are seeking a dependable and service-driven Remote Customer Service Specialist to support clients with hotel research, reservations, and post-booking assistance.
Leisure Travel & Tourism
Responsibilities
Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
Provide professional and timely support via email, phone, and messaging platforms
Offer personalized hotel recommendations using available tools and client preferences
Confirm booking details and ensure accuracy of client itineraries
Handle changes, cancellations, and special requests efficiently
Build positive client relationships through excellent service and follow-through
Stay informed on hotel brands, loyalty programs, promotions, and destination updates
Qualification
Required
Previous experience in customer service, hospitality, or travel booking preferred
Strong written and verbal communication skills
Detail-oriented with the ability to manage multiple bookings at once
Comfortable working remotely using digital communication and booking platforms
Friendly, proactive, and solution-focused mindset
Passion For Travel And Helping Others Plan Great Experiences
Must be 18 years or older with access to a computer and stable internet connection
Benefits
Flexible, remote work environment
Travel training and professional development resources
Access to exclusive hotel deals and travel planning tools
Supportive team culture with opportunities for growth
Performance-based incentives and travel perks
Company
The Destination Knot
At Destination Knot, we believe love stories deserve the perfect backdrop — and business owners deserve the freedom to create a life they love.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase