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Sunnyside · 3 weeks ago

Retail District Manager

Pennsylvania, United States

Full-time

Onsite

Senior Level

$90K/yr - $110K/yr

7+ years exp

Cresco Labs is one of the largest public operators in the cannabis industry, aiming to normalize and professionalize cannabis through its operations. The District Manager will oversee multiple dispensaries, ensuring profitability and operational excellence while leading and developing a high-performing team.

ConsumerHealth CarePersonal HealthPsychologyWellness

Responsibilities

Build a high-performing dispensary management team by pairing critical talent selection with nuanced region and individual store needs

Assess management performance, skill gaps, and career aspirations to develop a leadership pipeline that provides for projected new store openings and revenue growth

Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning. Sustain coaching, training and development initiatives specific to succession planning needs

Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of dispensary managers

Respond to all manager’s questions, concerns or suggestions and communicate resource needs to the Regional Director; provide timelines for resolution and/or implementation

Regularly assess store staffing and efficiency for improvement opportunities and workforce planning

Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT

Lead dispensary managers in cohesive forecasting, scheduling, outstanding customer service and execution of programs and initiatives

Participate in new store opening project initiatives including staffing, construction, customer experience and inventory

Analyze business metrics to create, implement and communicate action plans that promote growth and continuous improvement of dispensary operations

Achieve sales objectives by creating and monitoring performance of sales and inventory plans, influencing marketing materials, maintaining online platforms and establishing inventory controls

Partner with Regional Buyer to select product line enhancements (cultivators/vendors/products) given regional trends and customer demographics; ensure dispensary management is prepared and resourced to launch enhancements

Gather data and insights from individual dispensaries to contribute to strategic plans for the region that address business and competitor risk

Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner

Manage any inspection or audit escalations

Develop organization plans in support of short-term strategy to monitor and drive the achievement of company and individual performance through KPI’s and other metrics

Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations

Qualification

Retail Management ExperienceP&L ManagementTeam LeadershipMicrosoft Office SuiteConflict ResolutionCoaching SkillsCustomer ServiceInterpersonal SkillsStrategic Thinking