OneSource Virtual · 1 day ago
Associate Customer Success Manager
United States
Full-time
Remote
Entry Level
1+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday, dedicated to transforming HR, payroll, and finance services. The Associate Customer Success Manager will build strong relationships with customers, ensuring their needs are met and solutions are delivered efficiently in a one-to-many model.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Leverage the Customer Success platform to deliver automated workflows and communications
Respond to customer inquiries within 24 hours, providing clear and actionable solutions
Coordinate with Payroll, Tax, Garnishment, and Benefit Teams to ensure customer satisfaction
Communicate customer feedback to product and operations teams to drive continuous improvement
Align with customer account executives to identify mutually beneficial growth and expansion opportunities
Partner with the internal account teams on customer escalations
Document customer interactions with detail and accuracy in our CRM system
Track and report on key metrics, including customer health scores, satisfaction ratings, and retention indicators
Respond to customer inquiries upon request
Qualification
Required
At least 1-3 years' experience in a customer-facing role
Bachelor's Degree
Strong organizational skills and ability to manage multiple priorities and customers simultaneously
Highly attentive to customer needs and requests, while demonstrating effective prioritization, time management skills, and solid judgment for escalating when appropriate
Willing to go above and beyond, while maintaining a positive attitude
Benefits
Values-based culture
Upward mobility
Professional development
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
Company data provided by crunchbase