AtlantiCare · 7 hours ago
Manager Customer Service
Egg Harbor, NJ
Full-time
Onsite
Mid Level
3+ years expAtlantiCare is seeking a Manager of Customer Service who possesses a strong technical background and extensive customer service experience. The role focuses on ensuring high-quality technical support, enhancing customer satisfaction, and leading a team to provide effective solutions.
CRMFitnessHealth CareInformation Technology
Responsibilities
Develop and implement strategies to enhance the customer service experience, fostering customer engagement and organic growth
Take ownership of customer issues and ensure they are resolved promptly and effectively
Recruit, mentor, and develop customer service agents, creating an environment that encourages excellence and empowerment
Establish and maintain customer service procedures, policies, and standards
Analyze customer service statistics and compile accurate reports to monitor and improve performance
Control resources and utilize assets efficiently to meet qualitative and quantitative targets
Stay updated on industry developments and apply best practices to improve service quality
Adhere to and manage the approved budget for the customer service department
Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
Maximizes customer operational performance by providing help desk resources and technical advice
Audits customer service procedures and trends and determines system improvements
Performs other duties as assigned
Embodies and promotes AtlantiCare values
Adheres to AtlantiCare policies and procedures
Qualification
Required
Bachelor's Degree Required. In lieu of Bachelor's degree, additional four years of experience required
Valid Driver's License
Minimum 3 years of experience (In lieu of Bachelor's Degree, a total of 7 years of experience required)
Solid technical background with hands-on experience
Proficient in customer service software and ITSM methodologies
Strong client facing and communication skills
Excellent written and oral communication skills required
Preferred
Previous management experience preferred
Benefits
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits , including Pet Insurance and more
Company
AtlantiCare
AtlantiCare is a provider of health information and health engagement with emphasis on healthy, at-risk, acute or chronic illnesses.
5001-10000 employees
H1B Sponsorship
AtlantiCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (11)
2022 (9)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
Michael Charlton
President and CEO
Jordan Ruch
Chief Information Officer
Recent News
Company data provided by crunchbase