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WellNow Urgent Care · 1 month ago

Project Manager, Field Operations

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

WellNow Urgent Care is part of The Aspen Group (TAG), a leading retail healthcare business support organization in the U.S. They are seeking a Project Manager for Field Operations Implementation to drive the successful deployment of new initiatives and processes across field locations. The role involves coordinating cross-functional efforts, managing timelines, and ensuring operational readiness and scalability.

BiotechnologyHealth CareHospitalWellness

Responsibilities

Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations

Business Value Alignment & Outcome Driven: Create business cases, return on investments and executive level presentations

Drive Pilot Success: Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment

Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment

Change Management: Execute communication and training strategies that drive adoption, engagement and long-term sustainability

Process Optimization: Identify opportunities for efficiency, standardization and continuous improvement across field operations

Reporting & Insights: Track performance metrics, feedback from field teams; prepare regular updates for leadership

Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges

Stakeholder & Prioritization Management: Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies

Ethics & Values: Act with integrity and adhere to core values consistently

Qualification

Change ManagementLean/Six SigmaProject ManagementMicrosoft SharePointProject Management ToolsProcess OptimizationRisk ManagementCross-functional CollaborationEffective CommunicationSelf-directed Problem Solving

Required

Bachelor's degree or equivalent work experience in the business or healthcare industry

5+ years of experience in program or project management. The preferred candidate will have a proven track record of helping healthcare organizations optimize and improve implementation in multi-site or field operations environment

Certification or Experience with Lean, Six Sigma or process improvement methodologies

Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar)

Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation

Demonstrates aptitude and interest in learning new systems and platforms

Proven success in managing multiple projects, change management and progress reporting

Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience

Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work

Entrepreneurial with a strong bias towards action

Ability to lead without authority, building credibility across the organization

Communicates effectively and listens actively

Passionate advocate for our field and patients and the user experience

Benefits

Paid time off

Health

Dental

Vision

401(k) savings plan with match

Company

WellNow Urgent Care

Glassdoor2.6

WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, virtual care, occupational health services and clinical research in the United States.

Founded in 2011

Nashville, Tennessee, USA

1001-5000 employees