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Cordis · 1 day ago

IT Systems Engineer II

Irvine, CA

Full-time

Hybrid

Mid Level

$76K/yr - $102K/yr

3+ years exp

Cordis is a company specializing in the development of advanced drug device combination products for healthcare. The IT Systems Engineer II role involves providing customer-facing technical support and backend Microsoft systems administration, ensuring exceptional service while maintaining enterprise systems.

Health CareHealth DiagnosticsMedical

No H1B

Responsibilities

Provide advanced technical support for desktops, laptops, mobile devices, printers, and enterprise applications

Serve as a primary face-to-face support resource, ensuring exceptional customer service

Respond to and resolve tickets in the ITSM system (e.g., ServiceNow) with thorough documentation

Train and guide end users on best practices and efficient use of technology

Troubleshoot software, hardware, and connectivity issues with a high degree of professionalism

Administer and maintain SCCM/MECM, including deployments, imaging, patch management, and compliance baselines

Support Microsoft end point environments including Intune, Active Directory, Group Policy, Office 365, and related technologies

Assist with backend configuration, updates, and system health monitoring

Collaborate with senior engineers to optimize systems, automate tasks, and improve reliability

Participate in the design and rollout of technical solutions and infrastructure improvements

Configure, deploy, and maintain workstations, mobile devices, and peripherals

Maintain accurate asset inventory and manage device lifecycle processes

Support OS upgrades, application updates, and security patching

Escalate complex issues to senior team members when needed

Identify recurring problems and recommend long-term solutions

Stay current on evolving technologies to help modernize end-user computing environments

Contribute to documentation, SOPs, and process improvements

Qualification

SCCM/MECM administrationWindows OSMicrosoft Office 365IntuneActive DirectoryGroup PolicyTroubleshootingCustomer serviceServiceNowBasic networkingDevice lifecycle managementCertifications CompTIACertifications CiscoProblem-solvingCommunication