Tulane University · 1 month ago
Applications Manager III
New Orleans, LA
Full-time
Onsite
Senior Level
5+ years expTulane University is focused on customer service and supports the applications and user community. The Enterprise Systems Administrator III is responsible for application configuration and management, including software installations, system monitoring, and error resolution.
EducationHigher EducationMedical
Responsibilities
Interacting with customers
Delivery and operations teams
Determining support requirements for Tulane applications
Responsible for application configuration and management
Including software installations
System monitoring
Error resolution
Troubleshoot customer issues
Serve as a technical expert on service requests
Assume a senior role in the implementation of new application features
Leads vendor initiatives
Manages the installation and patch life cycle
Takes a leading role in the management of assigned applications
Provides tier three support
Ability to read, summarize and communicate out release notes
Manages the roll out of new application functionality
Create and maintain system architecture and process flow diagrams
Create and manage system customizations
Determine proper application of user roles and responsibilities
Leads coordination with technical teams
Leads Release Management and coordination
Familiar with operating systems and system administration
Comfortable using FTP
Firewalls
Checking file permissions
Ability to organize and track work and time in an Agile format
Ability to analyze logs on the server and within the application
Qualification
Required
Expert customer service and an ability to manage customer relationships
Troubleshoot customer issues and serve as a technical expert on service requests
Able to assume a senior role in the implementation of new application features
Leads vendor initiatives
Manages the installation and patch life cycle
Takes a leading role in the management of assigned applications and Provides tier three support
Ability to read, summarize and communicate out release notes
Manages the roll out of new application functionality
Create and maintain system architecture and process flow diagrams
Create and manage system customizations
Determine proper application of user roles and responsibilities
Leads coordination with technical teams
Leads Release Management and coordination
Familiar with operating systems and system administration
Comfortable using FTP, firewalls, checking file permissions
Ability to organize and track work and time in an Agile format
Ability to analyze logs on the server and within the application
Bachelor's Degree in applicable discipline
Bootcamp Certified
Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes
Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support
Preferred
Scripting in a language like JavaScript, Python, or PowerShell
Ability to write SQL queries
Experience with Agile project management practices
Company
Tulane University
A member of the prestigious Association of American Universities, Tulane University is consistently ranked among the top 50 universities in the nation.
1001-5000 employees
H1B Sponsorship
Tulane University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$8.5MKey Investors
National Institutes of Health
2018-11-14Grant· $8.5M
Leadership Team
Janaki Sundaresan
Co-Founder of Health Equity Fellowship
Lekh Parekh
Co-founder and Vice President of Tulane Table Tennis Club
Recent News
New Orleans CityBusiness
2025-10-15
New Orleans CityBusiness
2025-10-11
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