Fairview Health Services · 1 month ago
Financial Assistance Navigator II
Minneapolis, MN
Full-time
Onsite
Mid Level
3+ years expFairview Health Services is focused on supporting patients in accessing medical services and financial assistance. The Financial Assistance Navigator II role involves assisting patients with the Medical Assistance process and Fairview's Charity Care program, while coordinating with various medical staff to ensure patients understand their financial responsibilities and options.
AssociationHealth CareHospitalMedical
Responsibilities
Coordination of all activities related to the screening and application of MN Healthcare programs, Fairview Financial Assistance programs, and other public medical assistance programs, while working with patients to ensure applications are completed. Activities will include but are not limited to:
In-person and virtual discussions with the patient or patient representative about income, assets, household composition, disability status, citizenship, etc
Assessment of the patient’s situation to determine program eligibility and exhaust all paths to coverage solution
Advance appropriate application submission with the patient to the applicable county or state representative
Monitor the application process and coordinate follow-up activities with the patient on any missing verification information or spenddown scenarios
Submit appeal on denied applications to county or state when eligibility requirements are met
Ensure all applicable outstanding balances are incorporated into the application and request back-dating when necessary
Succinct and timely documentation of all activities above
Complete complex Medical Assistance applications that require a higher level of Minnesota Healthcare Program proficiency - Emergency Medical Assistance, Medical Spenddowns, SMRT (Disability), MA-Employed Persons with Disabilities, Long Term Care
Maintain working knowledge of Fairview Financial Assistance eligibility criteria and additional MN Healthcare program nuances that contribute to a person’s eligibility criteria (examples: minimum value standard, life event changes, Medicare program enrollment and eligibility, mixed households, case renewals, qualified health plans, guardianship, employee sponsored insurance, COBRA, overlapping state coverage, etc.). Adhere to the organization’s Financially Unsecured Policy through above screening and application activities. Timely escalation with all pertinent information to applicable level of leadership for further review
Adhere to the organization’s Financially Unsecured Policy through above screening and application activities. Timely escalation with all pertinent information to applicable level of leadership for further review
Provide pre-service patient education on deposit requirements and payment collection, when applicable
Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care
Utilize a high degree of proficiency with payer rules and regulations to assist patients with understanding their coverage and options
Qualification
Required
A.A./A.S. business, healthcare, or related field or commensurate experience of 2 years in addition to minimum experience required
3 years in a customer service role with 1 year experience in a Financial Assistant role
Preferred
B.S./B.A. business, healthcare, or related field
4 years in healthcare or insurance organization
Prior experience working with county programs or charity care programs
Prior experience working with patients in an acute care setting
Benefits
Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages
More!
Company
Fairview Health Services
Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-15Acquired
Leadership Team
James Hereford
President and CEO
Joe Gaylord
Executive Vice President & Chief Financial Officer
Recent News
2025-12-17
Twin Cities Business
2025-12-09
2025-11-23
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