TERMINAX ยท 3 weeks ago
Inside Sales & Customer Experience Representative
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$20/hr - $28/hr
2+ years expTERMINAX is a leading brand in high-performance automotive films, currently seeking an Inside Sales & Customer Experience Representative to support U.S. sales operations. The role involves managing leads, supporting the sales team, and delivering exceptional customer service through effective communication and problem resolution.
Consumer Goods
Hiring Manager
Jiani Xie
Responsibilities
Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team
Support sales team with quotes, proposals, order processing, and contract management
Collaborate with marketing to follow up on campaign leads and promotional activities
Respond promptly to customer inquiries via phone, email, or online channels
Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience
Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution
Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty
Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment
Other ad-hoc tasks as assigned by management
Qualification
Required
2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment
Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism
Detail-oriented with strong organizational and multitasking skills
Proficiency in Microsoft Office
Preferred
Associate's degree or higher preferred (Business, Communications, or related field)
Experience with CRM/ERP systems preferred
Team player with a proactive attitude and problem-solving mindset
Interest in automotive or aftermarket products is a plus
Bilingual (English/Spanish or English/Chinese) is a plus
Benefits
Competitive base salary plus commission and performance-based incentives
Opportunity to grow into a senior success role within a fast-growing, innovative company
Onsite fitness center
Coffee, drinks and snacks
Company
TERMINAX
TERMINAX, a leading brand of high-performance automotive films, is renowned for its revolutionary innovations in paint protection films.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase