Salesforce · 3 weeks ago
Program/Project Management Lead (Customer Success Programs)
Austin, TX
Full-time
Onsite
Senior Level
7+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The company is seeking an experienced Program Manager to lead and oversee project management and business analysis functions supporting the Office of the President of Customer Success, focusing on driving executive customer engagements and continuous improvement through effective project management.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Lead and manage multiple, complex projects with cross-functional teams, ensuring delivery on time and within scope
Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs
Foster strong collaboration with stakeholders, managing expectations, and facilitating transparent communication
Identify, analyze, and mitigate risks and issues, and implement corrective actions as needed
Perform in-depth analysis of business processes, identify gaps and opportunities for improvement, actionable insights and support decision-making processes
Gather and document requirements, and translate them into function specifications for project implementation and document all processes
Develop and maintain documentation on current and future state processes, system
Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives
Support data-driven decision-making by analyzing and interpreting data, providing actionable insights to inform strategic objectives
Qualification
Required
Certifications: PMP or like certifications
Experience: A minimum of 7+ years of professional experience in project management, program management, business analytics
Proven track record in managing large, complex projects within cross-functional and global environments
Exceptional ability to gather, analyze, and document requirements with strong analytical and problem-solving skills
Ability to translate data-driven insights into actionable recommendations
Skilled in project management, databases, and visualization tools
Proven ability to be independent and resourceful in leading projects from beginning to completion. Comfortable working in a fast-paced, and evolving environment
Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language and building organizational consensus
Strong presentation communication and presentation design skills
Willing to <25% travel
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase