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Munson Healthcare · 3 weeks ago

Admissions Representative

Manistee, MI

Full-time

Onsite

Entry Level

1+ years exp

Munson Healthcare is northern Michigan’s largest healthcare system, dedicated to providing exceptional care in a beautiful region. The Admissions Representative is responsible for interviewing and admitting patients, ensuring accurate demographic and insurance information is collected, and supporting the hospital's mission and standards.

Hospital & Health Care

Responsibilities

Interviews admitting patients (pre-admissions, inpatients and outpatients) to obtain pertinent demographic and insurance information, admits patients to all hospital service areas, prepares admission documents, distributes Patient Bill of Rights, operates telephone switchboard, gives information, verifies insurance, accepting patient payments

Explains to the patient Hospital regulations concerning visitors, visiting hours. Refers patient to Patient Accounts to complete financial arrangements. Arranges to have patient escorted to appropriate room. Works with nursing staff in assigning patients to specific beds

Receives incoming patients/visitors and telephone calls; obtains information from visitors/caller so that inquirers may be given correct information and/or direction to appropriate area and/or utilizes switchboard to forward calls to appropriate source of information. Utilizes on-call schedule paging system to locate Hospital Associates and refer messages

Operates telephone switchboard in pleasant and cordial manner, provides general Hospital information to visitors and telephone as requested, directs caller to proper party; and provides medical practice coverage answering service. Calls in Hospital associates by utilizing telephone, radio or pager according to established policies, procedures and plans. Registers patients from switchboard area as necessary to adjust for admitting workload. Accepts patient payment and preparing receipts

Assists in training new Associates

Performs other related duties as requested

Qualification

Data entryPatient registrationMedical terminologyInterpersonal skillsConfidentiality

Required

Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions

Pre-employment condition: must provide recent (within two years) evidence of successful completion of a medical terminology course and/or pass a proficiency examination in medical terminology and medical spelling provided by Manistee Hospital

Interpersonal skills necessary to regularly communicate with patients, family members, visitors, physicians and providers in order to obtain necessary information and signatures and to direct customers in a positive manner

Ability to maintain high level of confidentiality and to prioritize multiple tasks and activities