Berlin Packaging · 1 week ago
Customer Care Advocate
Lockport, IL
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expBerlin Packaging is the premier supplier of rigid packaging, experiencing rapid growth in the industry. The Customer Care Advocate will be responsible for managing customer inquiries through various touchpoints, ensuring exceptional customer service and support.
ManufacturingPackaging ServicesPersonal BrandingProduct Design
No H1B
Responsibilities
Answer routine customer inquiries (calls and cases) regarding products, price quotes, and availability
Process and enter large volumes of customer orders and sample order requests
Answer phones, chats, and cases to create orders and problem solve
Respond to customer follow up from phones/chats/cases
Manage held order workbench for orders they created
Review & manage PO entry in Salesforce
Effectively resolve and respond to open Salesforce cases specifically addressed to their attention
Track orders for shipment
Send an invoice copy
Process catalog requests and requests to be removed
Perform other duties as requested to support the business
Fulfill employee portion of the 'Berlin Values'
Qualification
Required
High School diploma or GED required
Minimum of 1-2 years of previous experience in a fast-paced, high-volume customer service environment
Ability to work independently to solve problems and deescalate customer issues and complaints
Strong familiarity with computer systems such as MS Office, PeopleSoft, Salesforce, SharePoint, etc
Ability to prioritize multiple tasks
Interpersonal effectiveness and strong verbal and written communication skills
Customer focus and good follow up skills
Benefits
Competitive PTO including vacation, personal days, holidays, and sick time
1Berlin Shared Ownership Plan
Profit sharing
401(k) with company match
Medical insurance including dental insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Vision insurance options
Paid parental leave for up to 12-weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored life insurance with optional voluntary life insurance
Company sponsored short- and long-term disability
Company
Berlin Packaging
Berlin Packaging manufactures and supplies glass, plastic, and metal containers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500M2018-11-29Private Equity· $500M
2014-08-25Acquired
Leadership Team
Rick Brandt
Chief Executive Officer, Americas
James Walters
Chief Financial Officer
Recent News
Berlin Packaging
2025-11-04
Global Cosmetic Industry Magazine
2025-09-03
Company data provided by crunchbase