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Travelers · 1 month ago

Claim Rep Trainee, Workers Compensation

MD - Hunt Valley

Full-time

Hybrid

Entry Level

$53K/yr - $87K/yr

1+ years exp

Travelers is a leading property casualty insurer with a strong commitment to customer service and community support. The Workers Compensation Claim Professional Trainee will handle all aspects of workers compensation claims, learning to investigate, evaluate, negotiate, and resolve claims while providing support to injured employees and business customers.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Complete virtual, classroom, and on-the-job training which includes the overall instruction, exposure, and preparation for employees. Completion of an internal training program is required to progress to next level position. The training may require travel

Handle all aspects of a Workers Compensation claim including completing investigations, setting accurate reserves, and making various claim-related decisions under direct supervision. As a trainee, you may also be exposed to claims that could involve litigation, settlement negotiations, Medicare set asides and offsets

Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel

Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud

Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources

Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action and complete time-sensitive required letters and state forms

Participate in Telephonic and/or onsite File Reviews

Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job

Perform other duties as assigned

Qualification

Customer service experienceInsurance LicenseAnalytical thinkingProblem-solving skillsIndependenceAttention to detailCommunication skillsTeamwork

Required

High School Diploma or GED

One year of customer service experience OR Bachelor's Degree

Bachelor's Degree or a minimum of 2 years of work or customer service-related experience

Ability to work in a high volume, fast paced environment managing multiple priorities while facing ambiguity

Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps

Ability to own and manage all assigned tasks

Provide excellent customer experience by communicating effectively, verbally and written

Able to work independently and in a team environment

Strong attention to detail

Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job

Benefits

Health Insurance

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.