MindBridge · 3 weeks ago
Director, Implementation Services
United States
Full-time
Remote
Director/Executive
15+ years expMindBridge is the global leader in AI-powered financial risk intelligence. As a Director, Implementation Services, you will lead the successful implementation of MindBridge solutions for enterprise customers, ensuring high-quality outcomes and value realization throughout the implementation lifecycle.
AnalyticsArtificial Intelligence (AI)Business IntelligenceFinTechMachine LearningProductivity Tools
Responsibilities
Lead end-to-end delivery of complex MindBridge implementations from kick-off through deployment and early value realization
Act as the senior delivery lead for assigned customer engagements, accountable for scope, quality, timelines, and outcomes
Manage multiple concurrent customer implementations while balancing hands-on involvement with executive oversight
Serve as a trusted advisor to senior customer executives throughout the implementation lifecycle
Lead executive-level workshops, steering committee sessions, and value-focused discussions
Translate customer objectives, financial processes, and risk priorities into implementation strategies and measurable outcomes
Partner closely with Data Engineering and Product teams to align customer data, ERP environments, and analytics use cases
Guide solution design decisions to ensure scalability, accuracy, and alignment with customer objectives
Proactively identify, assess, and manage delivery risks and complex dependencies
Collaborate with Sales and Account Management teams during late-stage sales and customer onboarding to ensure smooth transition into delivery
Work closely with Customer Success to support effective handover following successful implementations
Act as a liaison to Product, Services, and Engineering teams, contributing customer insights and feedback
Provide mentorship, guidance, and escalation support to implementation consultants and data engineers on active engagements
Contribute to continuous improvement initiatives related to delivery methodologies, customer experience, and internal processes
Support strategic initiatives led by the VP, Customer Transformation related to service quality, scalability, and customer outcomes
Operate effectively under tight timelines and high customer expectations
Travel up to 25% as required to support customer delivery and executive engagement
Qualification
Required
Senior Manager/Supervisor experience
15+ years of progressive experience in analytics, enterprise systems, consulting, or professional services
University degree in Commerce, Administration, or a related discipline (preference for accounting, finance, or information systems)
Exceptional executive communication, facilitation, and presentation skills
Strong business and analytical acumen
Deep knowledge of ERP systems and financial reporting applications
Strong understanding of accounting, finance, audit, and control frameworks
Proven ability to manage complex, multi-stream delivery engagements
Ability to identify customer pain points and design effective, scalable solutions
Ability to operate independently while collaborating effectively across teams
Strong stakeholder management skills across technical and non-technical audiences
Enterprise Analytics Implementations
Financial Process Transformation
Control Transformation
Project and Program Leadership
Technology Integration
Data Analysis and Interpretation
Guidance and Mentorship
Extensive experience delivering complex financial or analytics implementations
Proven ability to gather executive-level business requirements and translate them into delivery-ready solutions
Demonstrated success leading complex projects from initiation through deployment
Fulfill requirements necessary to obtain and clear a full background check
Benefits
Competitive Compensation and Equity
Flexible Work – Hybrid or Remote
Comprehensive health benefits and wellness programs
Professional development opportunities
Flexible Time Off
Company Matched Retirement Plans
Unplug and recharge - 4 company-wide digital detox days annually
Company
MindBridge
MindBridge is a financial risk discovery and anomaly detection platform that identifies and analyzes risks across broad financial datasets.
51-200 employees
H1B Sponsorship
MindBridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$102.3MKey Investors
PSG EquityReal Ventures
2023-07-25Private Equity· $60M
2019-06-12Series B· $29.6M
2018-04-30Series A· $8.4M
Leadership Team
Robin Grosset
CTO Emeritus at MindBridge
Eli Fathi
Chair of the Board
Recent News
GlobalFinTechSeries
2025-09-17
2025-08-26
Company data provided by crunchbase