ITS Logistics · 2 weeks ago
Account Manager - Reno (Airway)
Reno, Nevada, United States
Full-time
Onsite
Senior Level
$65K/yr - $65K/yr
5+ years expITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. The Account Manager serves as a critical link between ITS and its customers, overseeing a team of Client Services Representatives and ensuring effective communication and performance management for client accounts.
LogisticsRetail
Responsibilities
Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team
Serve as an escalatory contact for account-related questions and issues
Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes
Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage
Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience
Assist in the creation and maintenance of client-specific standard operating procedures (SOPs)
Qualification
Required
Excellent leadership and organizational skills, advanced problem resolution skills
Strong verbal and written communication skills
Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
Positive, team-first attitude and strong work ethic
Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously
Preferred
Bachelor's Degree preferred, but not required
Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred
Benefits
Comprehensive multi-tiered benefits plan
Paid time off
Matching 401k options
Company
ITS Logistics
ITS Logistics is a logistics company that offers Retail Compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2026-01-21Acquired
Leadership Team
Scott Pruneau
Chief Executive Officer
Dan Allen
Founder
Recent News
Morningstar.com
2026-01-23
2026-01-22
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