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Fidelity Bank · 1 month ago

Senior Manager, Global Process Owner

Merrimack, NH

Full-time

Hybrid

Senior Level

5+ years exp

Fidelity Bank is seeking a Senior Manager, Global Process Owner to lead the review and transformation of complex enterprise processes impacting Corporate Accounting. The role focuses on driving operational excellence through process review, standardization, and optimization, collaborating with various stakeholders to enhance efficiency and performance.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Assist the Director in leading comprehensive reviews of end-to-end processes to identify inefficiencies, pain points, and opportunities for improvement

Partner with cross-functional stakeholders to design and implement standardized, scalable, and technology-enabled processes

Define and document clear roles, responsibilities, and ownership across the process lifecycle

Establish process objectives, performance standards, and control frameworks

Execute ongoing process monitoring, reporting, and continuous improvement

Foster transparency and collaboration across organizational boundaries to drive change and build consensus

Qualification

Process designCPAChange managementAnalytical skillsProcess mappingBusiness operations knowledgeStrategic thinkingStakeholder engagementCommunication skillsRelationship-buildingPresentation skills

Required

Bachelor's degree in accounting or finance or equivalent experience required, CPA a plus

5+ years of experience in financial services leading enterprise process design and improvement initiatives across functional and organizational boundaries. Controls experience a plus

Proven ability to influence and engage stakeholders at all levels

Strong strategic thinking, analytical, problem solving, and change management skills

Exceptional communication, relationship-building, and presentation capabilities

Demonstrated success in driving change and delivering measurable outcomes

Experience building process maps to document end-to-end processes

Deep understanding of business operations and service delivery models