Newrez · 1 month ago
House Recovery Specialist I (On-Site)
AZ, Tempe
Full-time
Onsite
Entry Level
1+ years expNewrez LLC is committed to exceeding the expectations of their residential mortgage borrowers and business partners through superior service. The House Recovery Specialist I will negotiate and provide excellent customer service while managing house inventory accounts and communicating with homeowners to resolve mortgage debt issues.
FinanceFinancial Services
Responsibilities
Manage house inventory
Pursue solutions to resolve post charge-off and deficiency balance accounts
Re-establish and maintain communication with customers to minimize company loss
Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard
Negotiate payoffs, settlements, and payment programs according to company guidelines
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner
Performs related duties as assigned by supervisor
Qualification
Required
High School education required
Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment
Knowledge of collection laws and processes
Persuasive and professional communication skills
Strong numeric aptitude, problem solving and analytical skills
Detailed self-starter who is motivated and organized
Preferred
Greater than High School education preferred
1+ years collection experience preferred
Post charge off and/or deficiency balance collections experience a plus
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase