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C3 AI · 2 hours ago

Forward Deployed Engineer

Redwood City, CA

Full-time

Onsite

Entry, Mid, Senior Level

$90K/yr - $145K/yr

2+ years exp

C3 AI is an Enterprise AI application software company that delivers integrated products for developing and operating enterprise AI applications. They are seeking a Forward Deployed Engineer to provide product support, engage with customers, and implement necessary changes to resolve issues related to C3 AI products.

Artificial Intelligence (AI)Enterprise SoftwareMachine LearningSaaSSoftware

No H1B

Responsibilities

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications

Perform debugging, troubleshooting, modifications and unit testing of applications and solutions

Assess and prioritize customer product change requests and validate in advance of customer upgrades

The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues

Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences

Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions

Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions

Assist in planning and validation of C3 AI product releases

Qualification

Software application developmentJavaScriptTest automation toolsSoftware product supportDynamic environment adaptabilityConsulting expertiseCross-organizational collaboration