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Empower Federal Credit Union · 3 weeks ago

Internal Communications Specialist

Hybrid, Syracuse, New York, United States of America

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $97K/yr

5+ years exp

Empower Federal Credit Union is dedicated to positively impacting its members by providing affordable financial services. The Internal Communications Specialist is responsible for managing internal communications strategies that ensure employees are informed and connected, while also enhancing the credit union's culture through engaging storytelling and effective communication channels.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Manage and execute the internal communications plan that supports organizational goals

Partner with the VP of People & Culture, senior leaders, and others to ensure clear, aligned, and timely communication across all employee groups

Anticipate communication needs during key initiatives or change management

Serve as a trusted advisor to leadership during organizational change, ensuring employees understand the ‘why’ behind decisions

Ensure employees understand how their work connects to delivering exceptional member experiences and community impact

Support executive communication strategy and organization-wide campaigns

Support timely, clear, and empathetic communication during crises, urgent updates, or sensitive organizational changes

Serve as the primary owner of Empower FCU’s (evolving) intranet; ensuring content is accurate, engaging, and easy to navigate

Build governance and maintenance processes that keep content fresh and accessible

Create new ways to use the intranet as a storytelling and resource hub

Plan and deliver communication campaigns that connect employees to Empower FCU’s vision, purpose, values, culture, and strategy

Highlight employee stories, community involvement, and achievements in creative ways that strengthen belonging and pride

Create feedback mechanisms (pulse surveys, listening sessions, intranet forums) to ensure two-way communication and employee voice

Partner with HR and senior leadership on recognition programs, ERG initiatives, and culture-building campaigns

Ensure communications reflect Empower Federal Credit Union’s Statement on Respect, Integrity, and Fairness; celebrating what makes employees and members unique, fostering connection, and reinforcing this across our community

Coach and equip leaders at all levels with tools and messaging to effectively cascade information

Draft and distribute internal newsletters, executive messages, and special campaign communications

Use visuals and storytelling to make content engaging and relevant

Maintain a regular communication cadence that builds trust and consistency

Track communication engagement metrics to measure reach, clarity, and impact

Develop dashboards or reporting mechanisms to regularly share communication effectiveness with leadership

Provide insights and recommendations to improve future communication planning

Ensure message alignment and tone consistency across platforms

Build and maintain a monthly and annual communications calendar

Coordinate timing of newsletters, All-Staff Meetings, branch visits, and leadership updates

Ensure alignment across channels and avoid message fatigue

Ensure internal communications are consistent with compliance, brand, and regulatory requirements

Handle sensitive information with confidentiality and ensure communications align with regulatory and brand standards

All other duties as assigned

Qualification

Internal communications strategyDigital fluencyStorytelling skillsIntranet managementContent creationCommunication campaignsEmployee engagementVisual designProject management

Required

5+ years of experience in internal or corporate communications, preferably in financial services or member-driven organizations

Excellent writing, editing, and storytelling skills; able to make complex topics simple and engaging

Strong digital fluency (Microsoft 365, Copilot, SharePoint, Teams, and analytics tools)

Ability to manage multiple priorities, meet deadlines, and deliver under pressure

Experience owning intranet platforms and internal comms systems

Bachelor's degree in Communications, Marketing, Journalism, or related field. Alternatively, candidates may qualify through relevant certifications or specialized training in content marketing, along with job-specific experience. Equivalent professional experience in content creation or related fields may also be considered

Preferred

Design or video experience a major plus (Canva, PowerPoint, or similar)

Benefits

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

And more!

Company

Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.

Founded in 1939

Syracuse, New York, USA

201-500 employees