Unified Women's Healthcare · 1 day ago
Quality Performance Liaison
Florida, United States
Full-time
Onsite
Entry, Mid Level
1+ years expUnified Women's Healthcare is seeking a Quality Performance Liaison to act as a bridge between their Lead with Quality program and clinical staff at care centers. The role involves educating staff on quality metrics, providing laboratory support, and ensuring customer satisfaction through effective problem-solving and relationship management.
Health CareHospitalMedical
Responsibilities
Act as a liaison between the Florida Woman Care’s “Lead with Quality” program, as well as Florida Woman Care’s laboratory, and our care centers’ clinical staff
Collaborate with Managed Care Contracting, Clinical Transformation Manager, and Market Performance Partners for Quality metrics
Provide support and education on the organization’s Lead with Quality program
Educate and support on quality metrics
Provide laboratory account management support for clinical operations
Provide education and educational material to the customer base
Resolve any customer related issues in a timely manner
Actively provide oversight for all assigned care center sites
Think outside the box to solve problems and to escalate when appropriate
Handle care center inquiries by onsite visits, telephone and by tickets created in the portal regarding status of reports, concerns of service failures and other duties to provide customer satisfaction
Triage concerns appropriately based upon protocols
Provide information to care center customers regarding collection requirements of laboratory testing
Create and distribute quality reports
Together with the Laboratory Customer Service team, manage our onboarding process for new care centers as well as maintenance of relationships including site visits to Florida and Georgia care centers on a frequent basis
Continuously evaluate operational procedures and workflows and recommend changes as needed
Identify and pursue opportunities to expand laboratory services with care centers
Initiate, develop and grow relationships to drive awareness and build additional utilization
Recognize opportunities for expanding business within assigned care centers
Develop, maintain, and grow laboratory utilization through relationship building and responsive customer service
Other duties as assigned
Qualification
Required
Registered Nursing degree required, bachelors preferred
Active Florida Nursing License in good standing
Self-motivated
Strong communication skills; both written and verbal
Ability to deliver results in a fast-paced, competitive market
Proficient in Microsoft Office
Ability to multitask and provide prompt problem resolutions for all customers
Must have a Valid Driver's License, clean driving record and reliable automobile transportation (business related travel expenses are reimbursable)
Acknowledgement of possible exposure to blood-borne pathogens
Strong independent time management and organization skills
Ability to travel up to 85%
Able to meet the physical and time demands of care center visits
Preferred
Minimum 1 year of outside sales/service experience in the healthcare/clinical laboratory/medical device industry is preferred
Ideal candidates to live in South FL, Central/Northeast FL or the West Coast of FL
Account management and/or customer service experience is desirable
Experience with using Salesforce preferred
Benefits
Business related travel expenses are reimbursable
Company
Unified Women's Healthcare
Unified Women's Healthcare is a management services company that specializes in administrative and business support services.
5001-10000 employees
H1B Sponsorship
Unified Women's Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bob LaGalia
President & Chief Executive Officer
Kathy Kraay
Chief Financial Officer
Recent News
2025-09-03
2023-07-21
Company data provided by crunchbase