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BELAY · 3 weeks ago

Client Success Consultant - Assistant Solutions

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

BELAY is a growing and vibrant company based in Atlanta, GA that offers virtual staffing solutions. The Client Success Consultant - Assistant Solutions is responsible for developing trusted advisor relationships with clients and contractors, ensuring successful service delivery, driving revenue growth, and maintaining client satisfaction.

AccountingContent CreatorsOutsourcingProfessional ServicesVirtual AssistantWeb Development

Culture & Values

Hiring Manager

Samantha Young

Responsibilities

Represent BELAY in a positive and professional manner

Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day

Be a good steward of our Vision: “Our vision is to help you achieve your vision”

Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork

Liaise between clients, contractors and internal teams to ensure the timely and successful delivery of services according to the client needs

Ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level

Understand the client’s business objectives, challenges and priorities in order to provide strategic guidance and support

Cast vision for what the Client/Contractor relationship could be long term by consistently adding value to the client by understanding needs and expectations

Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client’s business by upselling additional solutions offered by BELAY

Consulting for best practices, tips, and efficiency recommendations for the most effective and productive virtual engagements. Leading leaders

Develop action plans with clients and contractors, follow up on implementation and progress, ensuring an exceptional experience

Stay current in job knowledge by participating in educational opportunities, reading, maintaining personal networks and participating in professional organizations

Collaborate with all necessary individuals regarding contract changes and terminations

Manage crisis situations through problem solving and strong emotional intelligence

Be proficient and timely in using a cloud-based CRM and update daily activity, reporting, and deal status in real time

Set schedules and manage time effectively and efficiently

Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture

Intentionally and thoughtfully match contractors with clients for a successful, long-term relationship

Ensure documentation and communication are current, detailed and accurate (GSuite, CRM, etc.)

Provide insight and recommendations to strategically enhance the overall experience by collaborating with leadership and teams across the organization

Conduct routine account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth

Qualification

Client relationship managementCRM proficiencyCommunication skillsProblem solvingOrganizational skillsSelf-disciplineAction-orientedTeam playerFlexibilityCreativity