Managing Director - Head, COO Group Metrics & Reporting jobs in United States
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RBC · 2 days ago

Managing Director - Head, COO Group Metrics & Reporting

positionJersey City, NJ
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$300K/yr - $400K/yr
date8+ years exp

RBC Capital Markets is seeking a Head for the COO Group Metrics & Reporting, a role that is crucial for shaping the measurement of success within the Capital Markets COO organization. The position involves designing and operationalizing a comprehensive metrics and reporting framework to provide senior leadership with actionable insights into operational health and performance.

BankingFinancial ServicesWealth Management
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H1B Sponsor Likelynote

Responsibilities

Establish and lead a comprehensive COO Group metrics and reporting framework that delivers transparency into operational health, performance, and strategic execution across Capital Markets
Define and evolve enterprise-level KPIs, scorecards, and leading and lagging indicators aligned to COO Group priorities, FY30 ambitions, and Capital Markets strategy
Design and deliver executive-grade reporting and dashboards, including Quarterly Business Review materials for the COO and senior leadership, with a clear, action-oriented narrative
Translate strategic objectives into measurable, trackable outcomes by partnering with business, operations, finance, technology, and risk leaders
Build standardized reporting cadences, governance, and data quality standards to ensure accuracy, consistency, and timeliness across all COO Group metrics
Drive the development of real-time operational dashboards that provide visibility across service lines, business units, and transformation initiatives
Establish a single source of truth for operational metrics through data integration, automation, and analytics enablement
Identify performance trends, gaps, and root causes; escalate insights and recommend corrective actions to senior leadership
Track productivity, efficiency, cost-to-serve, and transformation benefits realization, ensuring outcomes are clearly measured and communicated
Continuously assess and evolve the metrics framework, incorporating industry best practices and peer benchmarking
Foster a strong culture of data-driven decision-making, accountability, and continuous improvement across the COO organization

Qualification

Operational metricsKPI frameworksBusiness intelligence toolsData integrationPerformance managementSQLExcelLong term planningKnowledge organizationBudgetingBusiness case designBusiness statisticsCritical thinking

Required

8–10+ years of progressive experience in operational metrics, business analytics, performance management, or business intelligence within financial services
Significant experience defining and leading KPI frameworks, executive dashboards, and reporting for complex, matrixed organizations
Strong understanding of Capital Markets operations, processes, and business models, with the ability to connect metrics to real business outcomes
Proven ability to influence senior leaders and operate as a trusted strategic partner at the executive level
Deep experience with data integration, analytics, and reporting automation, including governance and data quality practices
Advanced proficiency with business intelligence and analytics tools (such as Tableau, Power BI, Qlik, or similar), as well as strong SQL and Excel capabilities
Exceptional communication skills, with the ability to translate complex data into clear, compelling business insights and narratives

Preferred

Advanced degree such as an MBA or MS in Analytics, or relevant professional certifications in analytics, data management, or financial analysis
Familiarity with Python or R and modern data warehousing or metrics management platforms
Experience supporting large-scale transformation or enterprise change initiatives

Benefits

Competitive compensation
Strong benefits
Commitment to your continued growth as a senior leader at RBC

Company

RBC

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Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
dateFounded in 1864
location
Toronto, Ontario, CAN
people-size10001+ employees
web-link
https://www.rbc.com

H1B Sponsorship

RBC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$16.3B
2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M

Leadership Team

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Graeme Hepworth
Chief Risk Officer
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Kelly Bradley
Chief Human Resources Officer
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