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New York State Insurance Fund (NYSIF) · 3 weeks ago

Information Technology Intern

Albany, NY

Internship

Onsite

Intern

$21/hr - $25/hr

The New York State Insurance Fund (NYSIF) is seeking an Information Technology Intern to provide remote technical support for staff and external customers. The intern will assist with hardware and software support, onboarding new employees, and maintaining hardware inventory.

ConsultingFinancial ServicesInsurance

No H1B

Responsibilities

Provide remote technical support via the Service Desk for NYSIF staff and external customers

Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software

Image computers

Provide new employee onboarding support

Configure mobile devices

Support all ITS Teams with hardware deployments, installations and system maintenance

Create and maintain user and instructional documentation

Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals

Demonstrated ability to engage in good customer service skills when working with end users is required

Qualification

Technical supportHardware supportSoftware supportMobile device configurationComputer imagingInventory managementDocumentation creationCustomer serviceTeam collaboration

Required

Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State

Have completed a minimum of one (1) year as a student at a degree-granting two or four year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program

Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent

Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred

Ability to lift at least 25 pounds

Demonstrated ability to engage in good customer service skills when working with end users is required