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Merck · 1 day ago

Vaccine Key Customer Leader - Central CA

California, United States

Full-time

Hybrid

Senior Level

$170K/yr - $267K/yr

5+ years exp

Merck is a leading global healthcare company dedicated to improving health and well-being. The Vaccine Key Customer Leader (VKCL) is responsible for managing relationships with large private and public sector customers, driving business performance, and ensuring customer satisfaction in the vaccination ecosystem.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate company resources and personnel to meet the needs of the customer

Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities

Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements

Responsible for demonstrating strong collaboration and coordination with all company customer-facing roles. With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our company's Vaccines and coordinating the account team execution consistent with the strategy and customer needs

Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our company

Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs

Identifies strategic customers within region/geography that afford our company differentiated business opportunities and prioritizes their importance

Stays abreast of competitor approaches and our company's customer contracting strategy; engages appropriate account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business

Qualification

Sales LeadershipKey Account ManagementCustomer Relationship ManagementHealthcare Industry ExperienceVaccination KnowledgeStrategic Account ManagementAnalytical SkillsIndependent ThinkingInnovative ThinkingFinancial AcumenMarket ResearchConsumer RelationsData AnalyticsInterpersonal SkillsProblem-Solving SkillsCollaboration SkillsCommunication Skills

Required

BA/BS

Minimum of five (5) years experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry

Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations

Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders

Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines

Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization

Self-motivated with the ability to perform with a high level of independence

Innovative thinking and exceptional business acumen, analytical and problem-solving skills

Proficient in Microsoft Excel, PowerPoint, Word and Outlook

Valid Driver's License

Travel (25%) varies based on candidate's location within the geography

Preferred

MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health

Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)

Recent Local Market and Customer Knowledge

Experience in a strategic or management role in Public Health or Health System/Medical Group

Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities