Samsung SDS America · 4 weeks ago
Final Mile Delivery Sr. Analyst (EM7135)
Coppell, TX
Full-time
Onsite
Senior Level
5+ years expSamsung SDS America is a company focused on optimizing delivery efficiency and enhancing customer satisfaction. The Final Mile Delivery Senior Analyst will oversee last-mile delivery operations, develop strategies for performance improvement, and lead a high-performing delivery team.
Information Technology & Services
Responsibilities
Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities
Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency
Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers
Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities
Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues
Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers
Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps
Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements
Evaluate capacity needs based on forecasted volume to optimize resource allocation
Respond promptly to customer inquiries and resolve delivery-related issues with professionalism
Proactively identify and address customer concerns to enhance satisfaction
Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance
Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience
Stay informed about industry trends and best practices in last-mile delivery
Identify and implement cost-saving measures to optimize operational expenses
Lead, motivate, and develop a high-performing delivery team to achieve organizational goals
Foster a collaborative and positive work environment that encourages innovation and excellence
Qualification
Required
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
5+ years of experience in logistics or transportation, with a focus on last-mile delivery
Proven experience managing and supervising delivery teams
Strong analytical and problem-solving skills with the ability to interpret data and drive improvements
Excellent communication, interpersonal, and customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to travel up to 10% in U.S
Preferred
Experience with Transportation Management Systems (TMS) and route optimization software is a plus
Benefits
Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we'll match your contributions
Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses
Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments
Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power
Wellness Programs From fitness incentives to mental health support, we've got your well-being covered
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication
Subsidized Lunch Support Savor your meals with our support
...and more! Explore additional benefits and programs designed to support you both at work and in your personal life
Company
Samsung SDS America
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global leader in cloud and digital transformation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
Company data provided by crunchbase