IGS Energy · 1 day ago
Residential Solar Services Partner
Dublin, OH
Full-time
Onsite
Mid Level
$60K/yr - $96K/yr
3+ years expIGS Energy is a company focused on scaling its Residential Solar business efficiently. The Residential Solar Services Partner is responsible for coordinating maintenance requests, managing customer communications, and ensuring operational efficiency through collaboration with various teams and service providers.
EnergyEnergy ManagementOil and GasRenewable Energy
No H1B
Responsibilities
Coordinate scheduling for maintenance requests by collaborating with third party contractors, and IGS’s Customer Operations and Asset Management teams
Manage inbound communications from customers and contractors by providing excellent customer service, applying industry expertise, and following a ‘white glove’ approach when dealing with IGS Solar partners, stakeholders and customers
Manage a portfolio of cases from origination to closure; and all the steps in between
Manage a comprehensive suite of documentation as it relates to all site visits, maintenance requests, and other related activities
Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances
Review contractor expenses for accuracy and subsequently manage the invoicing processes
Audit the quality of service work by following up with customers
Liaises with internal and external partners to ensure project commitments and specifications are met
Provides feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency
Perform other responsibilities and projects as assigned
Qualification
Required
Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement
Effective verbal and written communication skills to interact with customers and contractors via phone and email
Highly organized. A demonstrated capability to handle dozens of customer inquiries and projects simultaneously
Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively
Ability to master new technology platforms (ex. IGS's proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.)
Strong organizational skills and document management skills with an acute attention to detail
Ability to work both independently and as a team
Ability to prioritize workload based on the objectives of the business
Related Bachelors Degree or equivalent working experience
2+ years of corporate experience
3+ years in customer service and/or contractor management role
Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint)
Applicants must be authorized to work in the US on a full-time basis
Preferred
Familiarity with Customer Relationship Management software a plus
Benefits
Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Robust support through Headspace and free mental healthcare visits for you and your dependents.
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Company
IGS Energy
An engaged society seeking positive change in the way we manage and consume energy resources.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott White
President & CEO
Recent News
Hartford Business Journal
2025-10-24
Dayton Daily News
2025-10-24
2025-07-02
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