Confidential ยท 3 weeks ago
Director, Technology & Digital Services
Miami, FL
Full-time
Onsite
Director/Executive
10+ years expConfidential company is seeking a Director of Technology & Digital Services to lead IT operations and business systems. This role is responsible for ensuring the execution, security, and continuous improvement of corporate technology services while managing a team and aligning initiatives with business priorities.
Marketing & Advertising
Responsibilities
Lead the IT Operations team responsible for corporate infrastructure, cloud platforms, networking, endpoints, identity, and core IT operations
Own cybersecurity execution end-to-end, including security tooling, monitoring, incident response, vulnerability management, and access controls
Ensure availability, performance, and resilience of technology services supporting 1,500+ users across 30+ locations
Plan and execute infrastructure modernization, capacity planning, and lifecycle management initiatives
Establish and maintain operational standards, documentation, and controls aligned with business and regulatory requirements
Own business systems with priority accountability for:
Workday (HCM & Financials)
Quantum Control (MRO platform)
All other corporate systems and applications
Oversee system integrations, data flows, automation, and workflow optimization across platforms
Partner with business stakeholders to prioritize enhancements that drive operational efficiency, compliance, and decision-making
Champion adoption, training, and change management to ensure technology investments deliver measurable value
Own end-to-end IT service delivery, ensuring consistent, high-quality support across all locations
Provide oversight of ITSM processes, service metrics, SLAs, and continual service improvement
Manage relationships with Managed Service Providers and vendors to ensure performance, accountability, and cost effectiveness
Drive standardization and automation of service processes to improve responsiveness and user satisfaction
Partner closely with the IT Project Manager to ensure technology initiatives follow a consistent lifecycle, including proposal development, planning, implementation, and post-implementation review
Ensure projects have clearly defined deliverables, timelines, ownership, and success metrics
Maintain visibility into active and upcoming initiatives, ensuring teams are prioritized appropriately and aligned to strategic roadmaps
Hold teams accountable for meeting deadlines, managing dependencies, and escalating risks early
Ensure lessons learned are captured and applied to continuously improve delivery discipline and outcomes
Lead and develop IT managers and team leads across operations, systems, service delivery, and project execution
Own a consolidated IT services budget, including infrastructure, applications, cybersecurity, vendors, and services
Establish KPIs, dashboards, and reporting to measure service health, delivery performance, risk, and cost
Ensure compliance with internal policies, cybersecurity standards, and applicable audit requirements
Serve as a key internal partner to the CIO, Finance, Operations, and business leadership
Act as the primary internal owner for technology execution, service performance, and delivery accountability
Support occasional customer, auditor, and regulatory interactions as required
Communicate clearly with leadership on priorities, risks, progress, and outcomes
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
10+ years of progressive IT leadership experience spanning infrastructure, cybersecurity, business systems, service delivery, and project execution
Proven ownership of business platforms such as Workday
Strong background in cloud and hybrid environments, cybersecurity operations, and vendor management
Experience operating in a distributed, operationally critical environment
Demonstrated ability to balance operational stability with transformation and adoption
Strong leadership, communication, and execution discipline
Preferred
Master's degree
ERP/MRO systems
ITSM tools
Company
Confidential
This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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